Clients working with Phlexglobal will now access its resourcing units, which span short-term staffing to permanent recruitment, through a single contact. Using a single contact helps Phlexglobal provide a tailored service by improving client access to the breadth of its capabilities.
Sarah Tucker, head of Resourcing Solutions at UK-based Phlexglobal, told Outsourcing-Pharma using an individual contact for each client will create a “seamless interface” to give customers access to the four units.
Restructuring also allows Phlexglobal to share resources across the four units which, like using single client contacts, helps tap the subdivisions’ respective strengths to meet customer needs.
Tucker said this shift towards provision of more tailored resourcing services has been the big change in the staffing sector in recent years. Clients now want more creative, flexible approaches to resourcing and costing that can quickly evolve as their in-house situation changes.
Phlexglobal provides resourcing services to biopharm, the UK National Health Service (NHS) and other contract research organisations (CRO).
Tucker said restructuring had no impact on staffing levels, adding Phlexglobal continues to grow quickly.
The four units
Restructuring brings together the Recruitment, Task Force, Clinical Support Services and Insourced Services units into a single division, Resourcing Solutions.
The Insourced Services unit employs 25 full time equivalents who work at clients under long-term contracts. This allows clients to meet staffing requirements while complying with headcount limits, said Tucker.
Recruitment focuses on sourcing permanent clinical trial administrators (CTA), document managers, clinical research associates (CRA), project managers and research nurses for clients.
Phlexglobal operates the Clinical Support Services unit. This subdivision provides longer-term support for research or marketing, working either remotely from Phlexglobal or at the client’s site.
For short-term staffing needs Phlexglobal has the Task Force unit. This subdivision was established three years ago and provides staff at short-notice to deal with spikes in demand or absenteeism.
Phlexglobal established a presence in the US earlier this year and is performing a number of smaller projects in the country. The Task Force subdivision is expected to begin operating in the US next year.