CRO turnover remains high, says report

According to the survey, conducted by HR+Survey Solutions, LLC, CRO turnover was at 25.1% in 2015, almost the same as the previous year’s reported 25.4% (2014) – even though there was a 7% increase in average salaries for professional positions from 2014 to 2015.

Although the company noted that there were cases in which individual companies experienced turnover well over 50%.

Judy Canavan, managing partner, HR+Survey Solutions and the author of the study, told us that while compensation is often cited as the reason for turnover, it is an “easy reason because it’s neutral,” versus other issues, such as work life balance, and colleagues, which she said are harder to discuss.

Specifically, Canavan explained clinical research associates (CRAs) are often traveling 75% or more of the time. “Sometimes they just get burned out from travel,” she said.

Additionally, while CRAs are connected to their team at the research site, Canavan said it’s not quite the same as going into an office and building relationships over the year with colleagues.

“I think that helps cement people into their jobs,” she added.

There is also a high learning curve at the professional level for CRAs. “They tend to learn a lot and become valuable quickly,” said Canavan, adding that “sometimes the compensation systems don’t keep up.”

However, as she explained, money isn’t always a good fix, as is demonstrated with current turnover rates.