Operational Excellence (OE) is a key element of organizational leadership and intelligence. For a CDMO operating in the pharmaceutical industry, OE focuses on serving patients and customers efficiently in aspects of safety, quality, delivery and cost. Piramal Pharma Solutions demonstrated the power of OE tools at its API production plant in Digwal, India, where it made a concerted effort to unlock the capacity to increase volumes of existing products and free up space for new, high-value molecules.